Your information

Privacy, explained.

This policy explains how RichSteps, the operator of Scene Ahead, handles information when you use the app or contact us.

Last updated: September 13, 2026.

Your account

When you use Sign in with Apple, we receive an account identifier and the email address Apple supplies. If you choose Hide My Email, this can be an Apple private relay address. Our authentication and database service, Supabase, stores this information to sign you in and maintain your account. We do not receive your Apple password. Authentication credentials are stored securely on your device.

Your location and chosen area

Location permission is optional. Foreground location helps center the welcome map and suggest your county. You can decline permission and select an area manually. The welcome location feature does not itself save your device coordinates to our database, and location watching stops in the background.

When you save a service area, we store its center coordinates, radius and distance units with your account to show matching reports. If you choose your current location as the center, those saved coordinates can describe your precise location. You can change the selected area in the app.

Apple's location service processes coordinates to suggest a county and state. Apple Maps provides map content. Opening directions passes the destination to the navigation app you choose; that app handles information under its own privacy policy.

Your membership

Apple handles payments. We receive and store transaction identifiers, membership product, subscription status and renewal or expiry information to verify your access, restore purchases and prevent misuse. These records are associated with your account. We do not receive your payment-card number or bank details.

Coverage requests and support

A coverage request is sent only when you review and send the email in your mail app. The prepared message includes your selected county and state, not exact coordinates. We receive your sender address and whatever you choose to include in support messages, and use them to respond and evaluate coverage requests.

Service operation and security

Our service providers retain technical information such as IP addresses, request times, response status, performance timings and authentication events to operate and protect the service and investigate failures. Network records can include an approximate city or region inferred from an IP address. Some operational records are associated with your account. Access to account information is restricted to operating, supporting and protecting Scene Ahead.

We do not use your personal information for cross-app advertising tracking or sell it to data brokers. The app does not include advertising.

Service providers and sharing

We use service providers for authentication, data hosting and support communications. Apple provides sign-in, purchase and map services; Supabase provides authentication and backend storage. They process information needed for those functions. Incident feeds are collected on our backend; we do not send each user's saved area to incident-data providers when refreshing those feeds.

We may disclose information when required by law or when needed to protect users, enforce our terms or respond to a security incident. Service providers may process information outside your state or country.

Retention and deletion

Account and saved-area information is retained while needed to provide your account. When account deletion completes, your account and saved area are removed. Limited subscription records, including transaction identifiers and a persistent pseudonymous account reference, may be retained for purchase reconciliation, fraud prevention and recordkeeping. These retained records are not fully anonymous. Apple maintains its own purchase records.

Support messages and operational records are retained for the time needed to address requests, protect the service and meet applicable obligations. Backups and providers' operational records may remain until they expire under the relevant retention schedules.

Your choices

Change location permission in iPhone Settings, choose an area manually, and manage or cancel your membership through Apple Subscriptions. To request access, correction or deletion, email support@sceneahead.com. We may need to verify your identity. Contact us if an in-app account action cannot finish. Account deletion does not cancel an Apple subscription.

Children

Scene Ahead is designed for professional tow operators and is not directed to children under 13. If you believe a child has supplied personal information, contact us so we can investigate and address it.

Changes and contact

We will update this policy when our practices change and revise the date above. For privacy questions, contact RichSteps at support@sceneahead.com.